Server callout pay-per-incident or server support maintenance contracts
The ENDRICK IT Server Support maintenance package provides affordable proactive
IT management and support to growing businesses. Utilising our unique framework
for providing managed IT services, ENDRICK IT provides a range of proactive
services to keep your server systems up and running and your people and business
productive.
Pay-per-incident may be useful in an emergency situations, or if you don’t
require on-going pro-active support. Either way you will receive the same
dedicated professional service. Response times are also the same and are
detailed as follows:
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Guaranteed maximum onsite response times available: |
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2 hour, 4 hour and standard 8 hour callout response.*
(please see our coverage area below) |
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Applies 9am to 5:30pm Monday to Friday excluding bank holidays |
Fixed-cost server IT contracts for your business’ critical Server
technology
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On-going Proactive Server Maintenance |
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Microsoft Windows Server Patch Management |
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Microsoft SQL Server Patch Management |
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Microsoft Exchange Server Patch Management |
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Virus Definition Management |
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Spyware Definition Management |
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Symantec Backup Exec and Windows Backup Monitoring |
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Hardware Firmware Management |
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Service Monitoring |
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Event Log Monitoring |
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On-going Server Support Service Agreement |
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Full level 3 Engineer Technical Support (Microsoft Technology only) |
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Group Policy Management |
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User and Machine Management |
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Folder Share Permissions and Security |
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Microsoft Exchange Server Maintenance |
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Microsoft SQL Server Maintenance |
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OS Critical + Important Update Maintenance |
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Microsoft and other Software vendor update support services |
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Backup Maintenance |
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Disaster Recovery Coverage in accordance with the Server Level Agreement |
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Hardware Failure – The warranty coverage from your hardware vendor will get you
back to a C: prompt, we’ll take you the rest of the way at no cost to you! |
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In the event of a delayed warranty completion date or a hardware failure outside
the warranty policy coverage, we will restore the server’s data onto the live
spare and restore back to the original server when the hardware failure is
resolved. |
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OS Security Exploitation – If your OS goes down due to vulnerability exploit,
we’ll bring it back up – at no cost to you! |
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Virus Infection – If your server is exploited by a virus and goes down – we’ll
bring it back up, at no cost to you! |
Disaster Recovery Guarantee
ENDRICK IT guarantees in the event of a hardware failure, an OS security
exploitation, or a server-side virus infection that you will not be billed for
the labour required to restore your server to the point provided by the last
good and available backup. Furthermore, the customer reserves the right to
request that the disaster recovery service be delivered during business hours,
nights, and/or weekends. ENDRICK IT will attempt to the best of its available
resources to meet the customer’s scheduling requests.
Scheduled Maintenance Windows
ENDRICK IT will regularly install patches and critical updates to your server to
help ensure that you are guarded against the latest vulnerability threats. For
many of these updates to be installed properly your server must be restarted.
ENDRICK IT will restart your servers, as necessary, between our regular
maintenance window of 11PM and 4AM Sunday through Saturday. If the expected
downtime is greater than 15 minutes then ENDRICK IT Managed Services staff will
contact you to inform you of the outage. You reserve the right to request that
ENDRICK IT reschedule the outage to align with your business needs.
* 2 Hour Response Time - Area Coverage
The table below lists the areas currently receiving 2 hour maximum onsite server
support. If you particular area is not listed here, or if wish to have your area
included, please contact us and we will provide a written quotation for onsite
server support in your area. Please check back regularly, as this page is
frequently updated as we move into new areas.
| Town |
Region |
Postcodes |
2 Hour Onsite |
| Aberfoyle |
Stirling |
FK8 |
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| Alexandria |
West Dunbartonshire |
G83 |
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| Alloa |
Clackmannanshire |
FK10 |
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| Alva |
Clackmannanshire |
FK12 |
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| Anniesland |
Glasgow |
G13 |
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| Arnprior |
Stirling |
FK8 |
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| Balfron |
Stirling |
G63 |
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| Balloch |
West Dunbartonshire |
G83 |
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| Balmore |
East Dunbartonshire |
G64 |
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| Banknock |
Stirling |
FK4 |
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| Bannockburn |
Stirling |
FK7 |
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| Bardowie |
East Dunbartonshire |
G62 |
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| Bearsden |
East Dunbartonshire |
G61 |
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| Bishopbriggs |
East Dunbartonshire |
G64 |
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| Blairdrummond |
Stirling |
FK9 |
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| Blanefield |
Stirling |
G63 |
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| Bonhill |
West Dunbartonshire |
G83 |
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| Bonnybridge |
Stirling |
FK4 |
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| Bridge of Allan |
Stirling |
FK9 |
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| Buchlyvie |
Stirling |
FK8 |
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| Callander |
Stirling |
FK17 |
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| Cambusbarron |
Stirling |
FK7 |
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| Campsie Glen |
East Dunbartonshire |
G66 |
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| Carbeth |
Stirling |
G63 |
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| Clackmannan |
Clackmannanshire |
FK10 |
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| Clydebank |
Dunbartonshire |
G81 |
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| Cowie |
Stirling |
FK7 |
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| Croftamie |
Stirling |
G63 |
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| Croy |
North Lanarkshire |
G65 |
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| Cumbernauld |
North Lanarkshire |
G67 |
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| Denny |
Stirling |
FK6 |
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| Doune |
Stirling |
FK16 |
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| Drumchapel |
Glasgow |
G15 |
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| Drymen |
Stirling |
G63 |
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| Dumbarton |
Argyll and Bute |
G82 |
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| Dumgoyne |
Stirling |
G63 |
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| Dunblane |
Perthshire |
FK15 |
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| Erskine |
Renfrewshire |
PA8 |
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| Falkirk |
Stirling |
FK1 |
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| Fintry |
Stirling |
G63 |
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| Gargunnock |
Stirling |
FK8 |
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| Gartmore |
Stirling |
FK8 |
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| Gartocharn |
Dunbartonshire |
G83 |
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| Glasgow |
Lanarkshire |
G1 |
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| Grangemouth |
Stirling |
FK3 |
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| Hardgate |
West Dunbartonshire |
G81 |
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| Helensburgh |
Argyll and Bute |
G84 |
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| Killearn |
Stirling |
G63 |
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| Kilsyth |
North Lanarkshire |
G65 |
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| Kincardine |
Clackmannanshire |
FK10 |
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| Kippen |
Stirling |
FK8 |
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| Kirkintilloch |
East Dunbartonshire |
G66 |
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| Larbert |
Stirling |
FK5 |
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| Lennoxtown |
East Dunbartonshire |
G66 |
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| Lenzie |
East Dunbartonshire |
G66 |
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| Menstrie |
Clackmannanshire |
FK11 |
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| Milngavie |
Lanarkshire |
G62 |
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| Milton of Campsie |
East Dunbartonshire |
G66 |
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| Moodiesburn |
North Lanarkshire |
G69 |
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| Mugdock |
Lanarkshire |
G62 |
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| Old Kilpatrick |
West Dunbartonshire |
G60 |
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| Plean |
Stirling |
FK7 |
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| Port of Menteith |
Stirling |
FK8 |
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| Queenzieburn |
North Lanarkshire |
G65 |
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| Renton |
West Dunbartonshire |
G82 |
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| Ruskie |
Stirling |
FK8 |
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| Sprinkerse |
Stirling |
FK7 |
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| Stenhousemuir |
Falkirk |
FK2 |
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| Stepps |
Glasgow |
G33 |
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| Stirling |
Stirling |
FK7 |
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| Strathblane |
Stirling |
G63 |
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| Thornhill |
Stirling |
FK8 |
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| Tillicoultry |
Clackmannanshire |
FK13 |
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| Torrance |
East Dunbartonshire |
G64 |
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| Touch |
Stirling |
FK8 |
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| Twechar |
East Dunbartonshire |
G65 |
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| Whiteinch |
Glasgow |
G14 |
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| Cambuslang |
South Lanarkrshire |
G72 |
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| Rutherglen |
Glasgow |
G73 |
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| Coatbridge |
North Lanarkshire |
ML5 |
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| Hillington |
Glasgow |
G52 |
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Our goal is to serve as your technology partner with a focus on providing
solutions. We use a consultative approach to evaluate your business and
technology needs and then advise on the best solutions for your current and
future needs. ENDRICK IT can save your organisation time and money through
better use of appropriate technologies.
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Telephone: 0844 800 9188 (+44 141 416 3004)
or request
server support call back |
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